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Replacement and withdrawal

In our Online Store you can easily replace or withdraw your goods. Please fill in the following form. Please ensure that you have read the terms and conditions.

Replacement of goods

After receiving the order, the purchaser has the right to exchange the ordered goods within 14 days.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). However, we will send the replaced goods free of charge to you, so you do not have to pay for the delivery again.

You must post the item to OÜ Muusa Kaubandus Estonia, Saue vald, Laagri Itella SmartPost or Omniva parcel machine or with courier Estonia, Saue vald, Koidu tee 72 within 14 days of receiving the goods. Contact phone number is +372 51992921. Please fill in the form. Please mark products to be replaced on the return sheet and the desired new size / product.

To exercise the 14-day right of replacement, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to refuse to replacement of goods.

In case of replacement of goods, we will send the new goods as soon as possible after we have received the goods to be exchanged. OÜ Muusa Kaubandus cannot always guarantee the possibility of replacement of goods with exactly the same product, because the goods can already be sold out. We will let you know about it as soon as possible. Hopefully, you will find another suitable product in this case.

If the price of a new product is cheaper, we will return the difference to the account you have indicated within 14 days.  If the price of the new product is more expensive than the price of the product being replaced, we send you an invoice you and send the goods out after the payment.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error. The online store is not responsible for the deficiencies that have occurred after the goods have been delivered to the buyer.

6. Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract with the online store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person. To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit the form within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or
defective product). The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser no later than after 14 days all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost. The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

7. Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery.  It is the online store´s responsibility to prove otherwise. The purchaser has the right to turn to the online store within 14 days by e-mailing info@helg.ee or calling +372 51992921.  The online store shall return to the purchaser no later than after 14 days all of the payments received from the purchaser based on the contract.

The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

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