Privacy Policy

Muusa Kaubandus OÜ Privacy Policy

We highly appreciate your privacy and therefore have developed the following principles for processing personal data of our customers. This privacy policy applies to all customers and users who visit our site. Questions about the processing of personal data on our website can be submitted to the e-mail address info@helg.ee.

Privacy Policy Scope

This privacy policy applies to all customers and users who visit our site. For subscribers to the program, the privacy policy is subject to the same terms as described here.

Controller of Personal Data

The Controller of Personal Data in OÜ Muusa Kaubandus.

What personal data do we collect?

For the best provision of the service, we may collect your personal data to the extent necessary, such as your name, email address, mailing address, telephone number, direct marketing options and technical information provided by digital devices (e.g. cookies and similar technologies). We have the right to refuse the transfer of goods or provision of services where the provision of the service without the processing of personal data is not possible.

How do we collect personal information?

With your consent, we collect your personal data at the beginning and the time of the client relationship, for example when joining the loyalty program and making a purchase. By you when buying and using our products and services. We collect your personal information only if you voluntarily provide such information.

Why do we process personal data?

We process personal data for the following purposes:

Customer relationship management and customer relations

Conclusion and execution of a contract with or concluded with a client

Responding to customer inquiries

Client Relations

Development and analysis

Provision of products and services

Direct Marketing

Legitimate interest

Examining consumer habits

Management and development of services

Using and improving the website

Compilation of sales statistics

Draw and polls

Protection of persons and property

Performance of the obligations arising from the law.

How do we protect your personal data?

We use up-to-date and adequate and technical and organizational security measures in the collection, storage and processing of your personal information, which protects personal data stored in the customer database and on the website from unauthorised access, alteration, Disclosure or destruction. Only authorised persons have access to change and process personal data.

Transfer of your personal data

In processing your personal data, we may use third-party service providers who provide the necessary services (such as software development, direct marketing, payment and postal service providers). All third party service providers to whom we transfer personal data have concluded agreements on the protection of personal data and the confidentiality of the information transmitted. OÜ Muusa Kaubandus transmits the personal data necessary for the execution of payments to the authorised processor Maksekeskus AS. Personal data required for the purchase of transport services is transmitted to AS Omniva and AS Itella Smartpost. In addition to the above, we have the right to transfer personal data to supervisory, investigative and law enforcement authorities in the cases provided in legislation.

Time limit for processing personal data

We may process your personal data for as long as is necessary for the fulfilment of the customer relationship or equivalent relationship between us and you until your consent to the processing of your personal data, or for tax and legal purposes, until the statutory obligations are Deadlines.

Direct marketing and satisfaction surveys

We may use your personal information, with your consent, to provide you with information about promotional offers, promotions and offers and to conduct satisfaction surveys. If you no longer want to receive direct offers, you may at any time have the right to withdraw your consent to the processing of your personal data by following the instructions in the direct mail or by contacting the e-mail address info@helg.ee

Using cookies

Our website uses cookies. A cookie is a small text file that is automatically saved by your browser to a user-programmed device. Cookies are used to gather information about how the user uses the website, with the aim of providing a better user experience for the user.

The following cookies are used:

Session cookies, which aim to enable the use of the website;

Permanent cookies, which are designed to remember the client’s choices on the website;

First and/or third party cookies intended to show user-friendly advertisements and offers;

Third-party analytics cookies designed to optimise marketing communications.

The user can delete and/or block cookies stored in their devices by changing their browser settings.

Processing of non-personal data

When we visit our website, we may collect personal information from you, such as the date and time of the visit to the website, information downloaded from the website, information about the browser name and operating system, Internet service provider, and other similar information. We process this data anonymously and use the data for the purpose of improving the functionality of the website.

Transfer of personal data to countries outside the European Union or European Economic area

We may transfer personal data to third countries (countries not belonging to the European Union or countries of the European Economic Area) only if there are Legal basis.


We may use your personal information and the statistical information on purchases to conduct profiling to better understand your expectations and, consequently, provide you with better goods and services. We do not make any decisions that are of legal significance to you as a result of profiling.

Your rights in relation to the Processing of your personal data

You have at any time, the right to ask us for your personal data, to request the rectification and transfer of your personal data and the erasure of your personal data. Please e-mail your requests for the processing of your personal data at info@helg.ee. In order to ensure the security of the processing of personal data, your application must be signed.

We have the right to dismiss your application if your identity cannot be identified or the transfer of personal data is not secure. We have the right to refuse to comply with your request for deletion of personal data if the obligation to process personal data arises from a valid contract, law or is necessary for the establishment, exercise or defence of legal claims in respect of persons and property Protection.

Change privacy Policy

We have the right to amend and supplement this privacy policy at any time. The current privacy policy is always available on our website.

Submission of complaints

If you find that we are in the process of processing your personal data, you have the right to contact us at any time by email at info@helg.ee, the Data Protection Inspectorate (www.aki.ee) or the court.

This privacy policy is valid from 01.05.2019.

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